RideKC Bike seeks a full time Operations Coordinator to join our team of creative and dedicated individuals. The primary role is to coordinate and maintain the system’s fleet of electric bikes and classic bikes. Secondary roles include providing customer service, assisting with program forecasting, helping maintain our hardware and software vendor relationships, and being an ambassador for the organization and our unique brand.
RideKC Bike is a great place to work, and we’re growing our team! We are seeking part-time, temporary Operations Associates to be our on-the-ground active transportation experts and technicians. Find the full job description here.
With smartphones in our pockets, we are all artists in this modern world, documenting perfect days for posterity. We want to see your perfect day on a RideKC Bike, and if we use it in our marketing, we’ll send you a code for a free RideKC Bike ride! It’s as simple as…
- Snap a selfie with a RideKC Bike
- Tag @ridekcbike in a public post on Instagram, Facebook, or Twitter
- Get a code for a free ride if we use your picture
Show us your favorite scenic routes, local businesses, and parks and tell us how you use RideKC Bike.
1. A brand new, unified RideKC Bike and Scooter app for all vehicles, including pedal bikes
2. Converting the Classic Bikes at the docking stations to dockless bikes
3. Retiring the kiosks, touch screens, tap cards
All bike check-outs and returns will happen within the app, and you will no longer need to swipe a card at the kiosk, use a touch screen, or carry our tap card.
RideKC Bike & Scooter is a great place to work, intern, and volunteer with the professional advocates, policy makers, educators, and bike/ped specialists of BikeWalkKC. We are an equal opportunity employer committed to diversity in the workplace and to the cultural competency of our team.
Current Job Openings
Bike and Scooter Share Operations Associates
We are seeking part-time, temporary Operations Associates to support our RideKC electric-assist bike share and scooter program. Operations Associates are brand ambassadors, knowledge experts, our rebalancing team and the true lifeblood of our ecosystem. The main focus is to ensure that all of our bikes and scooters are appropriately parked and in good condition for users to ride.
Posted June 8, 2020. See the full job description.
Commitment to Equity and Equal Opportunity
BikeWalkKC has a commitment to support diversity and equal opportunity in its services, administration, employment as well as research and activities. As such we strive to foster a working environment that values contributions from team members regardless of race, color, creed, gender, religion, culture, sexual orientation, sexual identity, mental disabilities, physical disabilities, or veteran status. Women and persons of color are highly encouraged to apply.
Bike share is transit, and as part of the transit system, RideKC Bike is committed to improving mobility for everyone in our service area. Besides providing consistent service, well-kept equipment, and thoughtfully distributed vehicles for our riders, that also means keeping sidewalks clear for people not using RideKC Bike. We work with municipalities, businesses and residents to ensure pedestrian safety and access and convenient bike share parking. Here are some tips for what we like to call “neighborly parking.”
If you’re using a classic (pedal-powered) bike, roll the front wheel into an open dock at a station and hold till the light on the dock turns green. If you’re using an e-bike or scooter in KCMO, you can park at a dock, a bike rack, a sign post, or other fixture in the “furniture zone,” which is the area between the walkway and the curb. Be sure that other people can use the bike and you’re not blocking pedestrian access to a stair railing, ADA ramp, or doorway.
If you’re parking in North Kansas City, you can park at a bike share station or a public bike rack.
Use the orange cable to lock the e-bike or scooter. Locking up keeps vehicles secure and out of the way of pedestrians.
When you lock up the vehicle, the Drop app will prompt you to check in the vehicle and snap a picture to prove it’s locked securely. This helps us track our bikes and scooters and keep them maintained.
Neighborly parking is good for the community, good for the equipment, and good for you, because it helps you avoid penalty fees. Have questions? We’ve got answers! Call customer service at 816-945-9545 or email email@example.com for any inquiries, including billing, app glitches, and maintenance issues.
We are committed to the health and safety of our customers. Bikes are still a great way to get around town, and get some exercise while we are isolating at home. They are also a great way for local businesses to adapt to these rapidly changing times.
RideKC Bike is a mission-driven, nonprofit organization and we are here for our community with two new support services:
1. Healthcare workers take free trips
Free unlimited use for healthcare workers who need transportation or fresh air and exercise. Please send email us at firstname.lastname@example.org with proof of employment at a hospital, pharmacy, or healthcare system and we will respond with details.
2. Use RideKC Bike for your deliveries
Free unlimited use for businesses that want to provide their own delivery service via RideKC e-assist bikes. Please send an email to email@example.com with the name of your business, we will respond with details.
Note: Each person using a bike will need their own account since a smart phone is required to unlock and lock bikes.
Health and Safety Measures
RideKC Bike is actively disinfecting all devices, but riders should take some steps to be proactive as well. Wash your hands thoroughly after riding and avoid touching your face until you have washed your hands.
About RideKC Bike
We are nonprofit partnership between BikeWalkKC and the KC Area Transportation Authority. Major funding comes from the City of Kansas City, MO; the City of North Kansas City, MO; Blue Cross and Blue Shield of Kansas City; and other a variety of partners and sponsors.
Fighting Coronavirus and Seasonal Flu
Let’s Work Together to Fight Novel Coronavirus and Other Seasonal Flu
Keeping bikes and scooters clean is essential to having a welcoming service for public use. Just as users should be able to rely on bikes and scooters working well mechanically, they should also be able to be confident that their ride is clean and sanitized. The Centers for Disease Control and Prevention has asked Americans to prepare for the spread of the coronavirus and other seasonal diseases, so we are immediately enacting new measures to ensure the safety of all our RideKC Bikes and Scooters.
RideKC Bike & Scooter is proactively taking steps to minimize exposure to customers and employees, and we are asking for your help, as well.
Here’s what RideKC Bike and Scooter is doing:
- All bikes and scooters will be chemically sanitized with every maintenance check, movement between hubs, and repairs.
- Surfaces such as grips, frames, and locking mechanisms will be wiped down with sanitizer.
- The field and shop operations team is taking extra steps to ensure clean and sanitized working areas.
Here’s what RideKC Bike and Scooter customers can do:
- Wash their hands thoroughly and frequently, which is still the best preventive action.
- Avoid touching their face after being in public places.
- Cover their sneezes and coughs.
- If you see an unhygienic surface on a RideKC Bike or Scooter, report it to the operator via the app or call customer service at 816-945-9545.
RideKC Bike and Scooter will immediately remove any device from service for cleaning if a rider creates an unsanitary condition from a sickness of any kind.
Many questions about novel coronavirus can be answered at the Missouri Department of Health website: https://health.mo.gov/living/healthcondiseases/communicable/novel-coronavirus/
RideKC Bike & Scooter announces Healing House, Inc. as its newest Community Program Partner, connecting needs-based providers throughout Greater Kansas City with low-cost transportation for their clients.
Kansas City, MO | November 7, 2019 – RideKC Bike and Scooter is adding Healing House, Inc. as its newest community program partner. Healing House becomes the fifth organization to partner with RideKC Bike & Scooter to offer subsidized access to bikes and scooters for those in the community that receive needs-based services.
Healing House, Inc. serves the community by offering tools and resources for those seeking opportunities for personal growth and maintain life-long sobriety. Equitable and diverse transportation options are key in the recovery of participants and this program will be another resource for those in need of mobility solutions.
The Community Partners Program enables local nonprofits, government agencies and social services organizations to offer their clients a steeply discounted RideKC Bike and Scooter Annual Membership. Now anyone receiving needs-based services can take advantage of the subsidized Annual Membership to access the RideKC bikes and scooters for just $10. Those who maintain a monthly bus pass through RideKC can also add the bike and scooter service to their bus pass at no additional cost.
BikeWalkKC’s mission is to redefine our streets as places for people to build a culture of active living. We see a community that is barrier free, has complete biking and walking access, and has a connected culture of active transportation and active lifestyles. We deliver innovative education programs, conduct advocacy and community engagement activities, and provide activities that bring people together around active transportation. Learn more: www.bikewalkkc.org
Healing House, Inc. is a non-profit, faith-based substance abuse recovery organization. We work in the Kansas City metropolitan area to provide safe and stable homes with opportunities for spiritual and personal growth along with purposeful guidance and support for men and women who are committed to overcoming their addiction and becoming responsible, productive, drug and alcohol free members of our community. Learn more at HealingHouseKC.org
North Kansas City to allow RideKC E-Bikes and Scooters:
City Council updates Bike Share Operating Agreement
Kansas City, MO | November 8, 2019: At its regularly scheduled meeting on Tuesday, November 5, the City of North Kansas City’s City Council reviewed a proposal to update its current operating agreement with Bike Share KC / RideKC Bike and Scooter to allow for the deployment of electric-assist bikes (e-bikes) and scooters at locations other than its current three bike share stations. Following a review of the features and amenities provided by the new e-bikes and scooters, along with proposed additional docking/parking locations, the Council voted unanimously to update the Cooperative Agreement.
The current bike share kiosk locations at Armour and Iron, 18th and Swift, and 29th and Swift will remain as parking hubs. Additional hubs will include all existing bike racks located on public property in the City of North Kansas City. RideKC e-bikes and scooters feature exclusive “lock-to” technology that requires a rider to use the built-in lock on the bike or scooter to secure it at a bike rack or bike share kiosk. This ensures that bikes and scooters are parked responsibly and out of the public right-of-way. RideKC e-bikes and scooters are powered by Drop Mobility and feature on-board GPS, which notifies local operating staff when the equipment needs servicing, charging, or is improperly parked. Locations for all e-bikes, scooters, and parking hubs are provided through the Drop Mobility smartphone app.
“Welcoming new active transportation modes from RideKC Bike and Scooter is the next logical step in North Kansas City’s work to be a bike-friendly community,” says Councilmember Bryant DeLong. “These electric modes increase access to those interested in biking or using scooters in a healthy and fun way without the stress or expense of maintaining the equipment themselves. We are excited to partner with RideKC Bike and Scooter to give residents and visitors to North Kansas City more sustainable, healthy transportation options.”
“Shared mobility continues to evolve, and North Kansas City remains a leader in the region for welcoming innovative ways to connect the community to amenities that benefit all who live, work, and play there,” says Eric Vaughan, director of bike share and business services for BikeWalkKC / RideKC Bike and Scooter. “We look forward to working together to continue to advance safe, healthy options for enjoying all that North Kansas City has to offer.”
About: RideKC Bike and Scooter is a partnership of BikeWalkKC, the Kansas City Area Transportation Authority, and Drop Mobility. The system provides a unique integration of public transit and shared use mobility. Three fleets of traditional pedal bikes, electric-assist bikes, and scooters provide residents and visitors with healthy, sustainable transportation options. The bike share and scooter program is a part of the RideKC regional transit family of mobility services, including Bus, MAX, Streetcar, and now shared-use bikes and scooters. For more information, please visit www.ridekcbike.com.