Questions and Answers

What if I have questions or issues?
You may contact us via the RideKC Bike app (available for iPhone and Android) to chat or send an email, or call customer service: 816-945-9545.

How do I find a bike?
Bikes can be located using the RideKC Bike app available for iPhone and Android. If you are a bus rider, you can also use the Transit app to plan a bike+bus trip and find bikes.

How do I check out a bike?
Scan the QR code on any RideKC Bike to unlock the bike and start your ride. Be sure to setup the RideKC Bike app and load a payment method before scanning.

How much does it cost?

  • Walk-up registration: $1.00 for first 20 minutes, then 15 cents per minute
  • 24-hour pass: $15, take unlimited rides, each up to 4 hours. Unlock fees are waived. Additional minutes are charged at the same rate as pay-as-you-go trips. Expires 24 hours after purchase.
  • 30-day membership: $39. No unlock fees. Includes 80 minutes of free riding time per day.
  • 90-day membership: $99. No unlock fees. Includes 80 minutes of free riding time per day.
  • Annual membership: $149. No unlock fees. Includes 80 minutes of free riding time per day.

When is the “hold” release on my credit card?
The $10 hold that is placed on your credit card when you check out a bike is released at the end of your trip, but it may take up to a couple of days for it to reflect on your bank statement.

How does the motor work?
The motor turns on automatically when you start pedaling. The harder you pedal, the more power it gives you. The motor stops running when you stop pedaling, and tops out at 20 mph.

How do I lock the bike?
Every bike has both a cable lock that wraps around a fixed object and wheel lock that automatically closes through the rear wheel. Wrap the cable lock around a bike rack or pole, insert the end into the wheel lock, and use the RideKC Bike app to end your trip and lock the bike.

Where can I return the bike?
Bikes may be checked out of and returned to any hub. Check the RideKC Bike app as new hub locations come online.

Can I lock the bike without ending my trip?
Yes! You lock the bike and keep your trip open (place it on “hold”) if you need to run into a store for a quick errand. Usage fees continue to be charted until you end the trip.

When you are on a trip, tap the “Add stop” on the “on trip” screen in the app to hold the bike. To restart your trip/reuse the bike, tap “Resume” on the “on trip” screen in the app.

Are these dockless bikes?
RideKC Bikes are similar to dockless bikes, but they are parked at designated locations such as publicly-available bike racks. Bikes that are returned outside of these locations will be assessed an extra fee.

What if I have a problem (flat tire, battery dies, etc.)?
Contact our Customer Service hotline (816-945-9545) if you have any problems or questions.