Category Archives: General

Now Hiring: Operations Associate

Deadline: Open until filled.

Status: Part-time, hourly, non-exempt

Terms: 6 month appointment, minimum commitment of 20 hours per week

Compensation: $15/hr

Reports to: Director of Bike Share and Business Services

Location: 1106 East 30th Street, Suite G, Kansas City, MO 64109 (with daily travel throughout the city)

BikeWalkKC is seeking part-time, temporary Operations Associates to support the RideKC bike share program, part of the RideKC family of regional transit providers. We are hiring the field operations team to help build this exciting last mile transportation system. Operations Associates are technicians, knowledge experts, our rebalancing team and the true lifeblood of our ecosystem. The main focus of an Operations Associate is to ensure that all of our bikes are appropriately parked and in good condition for users to ride.

Responsibilities include:

  • Monitoring e-bike and classic bike locations around Kansas City;
  • Ensuring that e-bikes are located at designated Hubs and are returned to the bike share coverage area on a daily basis;
  • Reporting e-bikes and classic bikes in need of repair and bringing them to the appropriate repairs location, as well as performing light maintenance and repair duties;
  • Being familiar with the software and hardware to troubleshoot immediate issues and questions from users about the service;
  • Promoting a healthy and safe biking community.

Requirements:

  • Must be 18 years of age or older.
  • Must have a smartphone with a minimum data plan (reimbursement available)
  • Must have experience cycling in and around Kansas City
  • Must have experience working in front-line customer service
  • Must be able to lift at least 50 pounds of weight
  • Must have a good driving record
  • Experience with minor bike repairs and maintenance is preferred
  • To excel in this role, you’ll need to be self-motivated, driven, keen on being part of an ambitious team of leaders and volunteers, and prepared to get a little sweaty during hot days

Background Check and Driving Record

Offers of employment are conditional on completion of a background check on criminal history and driving record. Any results relevant to this position will be evaluated on a case-by-case basis.

How to Apply

Please send a cover letter and resume to careers@bikewalkkc.org with the subject line “Bike Share”.

No phone calls.

Why BikeWalkKC?

Because everyone wins! Biking is good for everyone – If just 1% of drivers switch to cycling, traffic can be reduced by up to 18%. Residents win because of affordable, accessible, and healthy transit options. Cities win because of reduced congestion, insights on transportation data, local jobs, and more. Our environment wins because of lower emissions.

About BikeWalkKC

BikeWalkKC is the region’s professional advocacy and education organization. We are a growing team of passionate and hard-working advocates, educators, planners, and social entrepreneurs making Kansas City a better place to live, work, and play. Our culture is collaborative and supportive, encouraging risk-taking, excellence, and constant learning. You will work hard, have fun, and make an impact on the community.

Commitment to Equity and Equal Opportunity

BikeWalkKC has a commitment to support diversity and equal opportunity in its services, administration, employment as well as research and activities. As such we strive to foster a working environment that values contributions from team members regardless of race, color, creed, gender, religion, culture, sexual orientation, sexual identity, mental disabilities, physical disabilities, or veteran status. Women and persons of color are highly encouraged to apply.

Club Woodside and Kansas City Freight House are RideKC Bike’s newest hub sponsors

Two local businesses make private investments in public good

Club Woodside in Westwood, Kansas and Kansas City Freight House in the Crossroads District in Kansas City, Missouri are RideKC Bike's newest hub sponsors, with each offering distinct amenities.

Club Woodside, located between hubs in KCMO's Country Club Plaza and KCK's Rosedale, provides bike share access in an area previously not served by RideKC Bike. They purchased custom, Woodside-branded racks for both personal bicycles and RideKC bikes, and they are also sponsoring free annual RideKC Bike memberships for all club members.

Kansas City Freight House is also sponsoring a RideKC Bike hub, and has installed custom-branded racks for up to 30 bicycles, as well as established a scooter parking zone. Home to over 2000 residents, plus art studios, small grocers, shops, and restaurants, the Crossroads District is a neighborhood and a destination. Freight House’s investment in bicycle and scooter parking complements the Crossroads’s emphasis on people-centered spaces and community connection.

"RideKC Bike has made working closely with the local business community a priority, and these projects are great examples of the community’s ongoing support,” says Eric Vaughan, Director of Bike Share at RideKC Bike.

Research shows that people who walk and bicycle for transportation visit local businesses more often, and spend more money over time, than drivers do. And infrastructure improvements like good sidewalks, bike lanes, and multi-modal parking zones slow car traffic and improve community health and safety for residents, employees, and visitors. RideKC Bike and BikeWalkKC offer low-cost, high-quality bike racks, wellness program consulting services, and more to help your business welcome employees and customers who arrive by bike. Get in touch and let us help you become a bike-friendly business!

Free rides for your selfies!

With smartphones in our pockets, we are all artists in this modern world, documenting perfect days for posterity. We want to see your perfect day on a RideKC Bike, and if we use it in our marketing, we’ll send you a code for a free RideKC Bike ride! It’s as simple as…

  • Snap a selfie with a RideKC Bike 
  • Tag @ridekcbike in a public post on Instagram, Facebook, or Twitter
  • Get a code for a free ride if we use your picture

Show us your favorite scenic routes, local businesses, and parks and tell us how you use RideKC Bike.

 

Classic Bikes are going dockless, joining new RideKC Bike and Scooter app

Love our classic pedal bikes? Get ready for some big improvements! In the coming week we are updating the system:

1. A brand new, unified RideKC Bike and Scooter app for all vehicles, including pedal bikes

Our pedal bike fleet is joining the e-bike and scooters in one unified all new RideKC app, starting July 1. On July 1, your “Drop Mobility” app will no longer be able to checkout bikes, and you can download the new RideKC app in advance for iOS here, and Android here.
All your existing member info will be transitioned on July 1, you just have to login with the same phone number.

2. Converting the Classic Bikes at the docking stations to dockless bikes

You will no longer need to put the pedal bikes into a dock. They can be locked to any bike rack just like the e-bikes.

3. Retiring the kiosks, touch screens, tap cards

All bike check-outs and returns will happen within the app, and you will no longer need to swipe a card at the kiosk, use a touch screen, or carry our tap card.

We look forward to seeing you out riding again soon! Have questions? As always, our local team is here to answer them. Email us at info@ridekcbike.com or call 816-945-9545.

Now Hiring: Bike/Scooter Share Operations Associate

RideKC Bike & Scooter is a great place to work with the professional advocates, policy makers, educators, and bicycle/pedestrian specialists of BikeWalkKC. We are an equal opportunity employer committed to diversity in the workplace and to the cultural competency of our team. 

Current Job Openings

Bike Share Operations Associate
BikeWalkKC is seeking part-time, temporary Operations Associates to support the RideKC bike share program, part of the RideKC family of regional transit providers. We are hiring the field operations team to help build this exciting last mile transportation system. Operations Associates are technicians, knowledge experts, our rebalancing team and the true lifeblood of our ecosystem. The main focus of an Operations Associate is to ensure that all of our bikes are appropriately parked and in good condition for users to ride.

Posted April 19, 2022See the full job description.

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Commitment to Equity and Equal Opportunity

BikeWalkKC has a commitment to support diversity and equal opportunity in its services, administration, employment as well as research and activities. As such we strive to foster a working environment that values contributions from team members regardless of race, color, creed, gender, religion, culture, sexual orientation, sexual identity, mental disabilities, physical disabilities, or veteran status. Women and persons of color are highly encouraged to apply.

Park it, Lock it, Snap it: Neighborly parking with RideKC Bike and Scooter

Bike share is transit, and as part of the transit system, RideKC Bike is committed to improving mobility for everyone in our service area. Besides providing consistent service, well-kept equipment, and thoughtfully distributed vehicles for our riders, that also means keeping sidewalks clear for people not using RideKC Bike. We work with municipalities, businesses and residents to ensure pedestrian safety and access and convenient bike share parking. Here are some tips for what we like to call “neighborly parking.”

Park it:

If you’re using a classic (pedal-powered) bike, roll the front wheel into an open dock at a station and hold till the light on the dock turns green. If you’re using an e-bike or scooter in KCMO, you can park at a dock, a bike rack, a sign post, or other fixture in the “furniture zone,” which is the area between the walkway and the curb. Be sure that other people can use the bike and you’re not blocking pedestrian access to a stair railing, ADA ramp, or doorway.
If you’re parking in North Kansas City, you can park at a bike share station or a public bike rack.

Lock it:

Use the orange cable to lock the e-bike or scooter. Locking up keeps vehicles secure and out of the way of pedestrians.

Snap it:

When you lock up the vehicle, the Drop app will prompt you to check in the vehicle and snap a picture to prove it’s locked securely. This helps us track our bikes and scooters and keep them maintained.

Neighborly parking is good for the community, good for the equipment, and good for you, because it helps you avoid penalty fees. Have questions? We’ve got answers! Call customer service at 816-945-9545 or email info@ridekcbike.com for any inquiries, including billing, app glitches, and maintenance issues.

 

Healing House, Inc. announced as newest Bike Share for All equity partner

MEDIA ALERT

RideKC Bike & Scooter announces Healing House, Inc. as its newest Community Program Partner, connecting needs-based providers throughout Greater Kansas City with low-cost transportation for their clients.

Kansas City, MO | November 7, 2019 – RideKC Bike and Scooter is adding Healing House, Inc. as its newest community program partner. Healing House becomes the fifth organization to partner with RideKC Bike & Scooter to offer subsidized access to bikes and scooters for those in the community that receive needs-based services.

Healing House, Inc. serves the community by offering tools and resources for those seeking opportunities for personal growth and maintain life-long sobriety.  Equitable and diverse transportation options are key in the recovery of participants and this program will be another resource for those in need of mobility solutions.

The Community Partners Program enables local nonprofits, government agencies and social services organizations to offer their clients a steeply discounted RideKC Bike and Scooter Annual Membership.  Now anyone receiving needs-based services can take advantage of the subsidized Annual Membership to access the RideKC bikes and scooters for just $10. Those who maintain a monthly bus pass through RideKC can also add the bike and scooter service to their bus pass at no additional cost.

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BikeWalkKC’s mission is to redefine our streets as places for people to build a culture of active living. We see a community that is barrier free, has complete biking and walking access, and has a connected culture of active transportation and active lifestyles. We deliver innovative education programs, conduct advocacy and community engagement activities, and provide activities that bring people together around active transportation. Learn more: www.bikewalkkc.org

Healing House, Inc. is a non-profit, faith-based substance abuse recovery organization. We work in the Kansas City metropolitan area to provide safe and stable homes with opportunities for spiritual and personal growth along with purposeful guidance and support for men and women who are committed to overcoming their addiction and becoming responsible, productive, drug and alcohol free members of our community. Learn more at HealingHouseKC.org

North Kansas City to allow RideKC E-Bikes and Scooters

MEDIA ALERT
North Kansas City to allow RideKC E-Bikes and Scooters:
City Council updates Bike Share Operating Agreement

Kansas City, MO | November 8, 2019: At its regularly scheduled meeting on Tuesday, November 5, the City of North Kansas City’s City Council reviewed a proposal to update its current operating agreement with Bike Share KC / RideKC Bike and Scooter to allow for the deployment of electric-assist bikes (e-bikes) and scooters at locations other than its current three bike share stations. Following a review of the features and amenities provided by the new e-bikes and scooters, along with proposed additional docking/parking locations, the Council voted unanimously to update the Cooperative Agreement.

The current bike share kiosk locations at Armour and Iron, 18th and Swift, and 29th and Swift will remain as parking hubs. Additional hubs will include all existing bike racks located on public property in the City of North Kansas City. RideKC e-bikes and scooters feature exclusive “lock-to” technology that requires a rider to use the built-in lock on the bike or scooter to secure it at a bike rack or bike share kiosk. This ensures that bikes and scooters are parked responsibly and out of the public right-of-way. RideKC e-bikes and scooters are powered by Drop Mobility and feature on-board GPS, which notifies local operating staff when the equipment needs servicing, charging, or is improperly parked. Locations for all e-bikes, scooters, and parking hubs are provided through the Drop Mobility smartphone app.

“Welcoming new active transportation modes from RideKC Bike and Scooter is the next logical step in North Kansas City’s work to be a bike-friendly community,” says Councilmember Bryant DeLong. “These electric modes increase access to those interested in biking or using scooters in a healthy and fun way without the stress or expense of maintaining the equipment themselves. We are excited to partner with RideKC Bike and Scooter to give residents and visitors to North Kansas City more sustainable, healthy transportation options.”

“Shared mobility continues to evolve, and North Kansas City remains a leader in the region for welcoming innovative ways to connect the community to amenities that benefit all who live, work, and play there,” says Eric Vaughan, director of bike share and business services for BikeWalkKC / RideKC Bike and Scooter. “We look forward to working together to continue to advance safe, healthy options for enjoying all that North Kansas City has to offer.”

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About: RideKC Bike and Scooter is a partnership of BikeWalkKC, the Kansas City Area Transportation Authority, and Drop Mobility. The system provides a unique integration of public transit and shared use mobility. Three fleets of traditional pedal bikes, electric-assist bikes, and scooters provide residents and visitors with healthy, sustainable transportation options. The bike share and scooter program is a part of the RideKC regional transit family of mobility services, including Bus, MAX, Streetcar, and now shared-use bikes and scooters. For more information, please visit www.ridekcbike.com.

Users speak up: 2019 Bikeshare survey results

Kansas City has been bitten by the bike and scooter share bug, and we’ve compiled a few quotes from our recent 2019 RideKC Bike + Scooter User Survey. Riders have a lot to say about how they use classic bikes, e-bikes and scooters to get where they need to go!

Commuters get to work on time and ready to go:

“I’ve used it to commute to meetings in Westport from the Crossroads. Using an e-Bike to go up the hill around the Liberty Memorial makes that so much less daunting and the whole process more fun. These meetings are before work, so when I arrive at work, I feel so much more awake and energize having ridden a bike a few miles (even if with e-assist).”

“Many days, I am going from school and home a lot. Scooters help me stay on time between trips without the hassle of parking.”

“One of my favorite parts of the day is riding the RideKC E-bikes to and from work.”

 

Recreational users love seeing the city from a different angle:

“No better way to take in a beautiful day than on a scooter.”

“I was able to use the rideKC scooter to get out from the event I was at and quickly get to my car that was parked several blocks away and beat the after show traffic”

“It was a wonderful way to travel for my day to day route. I enjoyed seeing different aspects of the city by bike. I got primo parking at work by using a bike!”

 

And many are trading four wheels for two:

“It has expanded my travel distance since I don’t own my own car.”

“Using the scooters and bikes has given me a sense of freedom and more neighborhood visibility as well as a connection to nature that I couldn’t get with a car. I was an avid car user; obsessed with always having my car like a security blanket. Using a scooter and/or bike has opened up my mind to finding other forms of transportation and even possibly walking and using other forms of public transit. Even with 3 small children, we have diminished our personal vehicle use exponentially. Therefore, we are even considering downsizing to a one car family. This is HUGE!”

“It inspired me to make bicycling my primary form of daily transportation.”

“It’s really connected the city for me in a way I couldn’t experience by car. From Shawnee Mission to Raytown to North KC, I have a greater appreciation for how our communities are physically connected. It’s also made me a better driver for the few car trips I still take. I would never have imagined myself a “cyclist” but electric assist bikes have made me a believer. It’s improved the health of my children as well because we take more walks that I bookend with bike trips to avoid using the minivan. This has been the greatest benefit by far. Thank you!”

“I’ve used a bike and a scooter for a fun outing and as a transit alternative when a car was not available, so for pleasure and necessity. In all instance, I found the experience to be joyful and easy. I do wish I had a helmet and there were more dedicated bike lanes.”

“I was pretty skeptical of the scooters. I just didn’t see the point. After actually trying one, it was a ton of fun, and really made it much easier to get from one place to another when you’ve only got a few blocks to go.”

Big thanks to everyone who responded to our survey. Your feedback is important to us, and we are looking forward to implementing some of your ideas to help better serve our riders. We’re excited for another year of biking and scooting in Kansas City. Stay tuned , because we have some big news coming through in 2020!

And congrats to Sarah K. for winning our survey response drawing!

Keep in touch on Facebook, Twitter, and Instagram at @ridekcbike!

 

Getting free on RideKC Scooters

Aaustin Bornman has been around the world many times. “In the Air Force, sometimes I’d visit five countries in one day.” But he’s always had a soft spot for Kansas City. “When someone asked me where I wanted to end up, I’d always say Kansas City. It’s just big enough, you know?”

Aaustin doesn’t drive. He uses his RideKC Veterans Pass to travel on RideKC buses. And he scoots. A lot. “Scooting brings out the youth in you. It energizes you,” Aaustin says. On his scooter trips, Aaustin strives to be a “local tourist” in his adopted hometown. He makes a point to notice unique views of familiar landmarks and pulls over immediately to snap a picture. Kansas City’s fountains remind him of Spain (“Some of these fountains are exact replicas of the ones I saw in Seville!”) and he meets a lot of people on the street. “I met another Air force guy on a scooter. He was older. Maybe in his late sixties. And we rode together for a while.”

That human connection is especially important to Aaustin. His life’s purpose is ensuring that everyone he meets knows that they’re needed and loved, and that informs how he interacts with folks along his scooter rides. He loves chatting with folks on the sidewalk while he’s waiting for the light to change, and he rings his bell in greeting at other bike and scooter riders. “I’m trying to start something. Like motorcycle riders have their own wave.”

Beyond adventure and meeting new people, Aaustin says that RideKC Scooters offer him the freedom to go where he wants to go. He has some vision problems at car speeds, and he often walks with a cane or walker, but the scooters are slow enough that his vision isn’t impaired, and they give him a boost when he needs it. “I feel free. Free like a child.”

And that’s exactly what we  at RideKC Bike/Scooter like to hear: that you have the freedom to get places, explore your community, make connections along the route. Happy riding!

 

Photos courtesy of Aaustin Bornman